- For general queries, telephone 028 877 40540 and select option 5
- To speak to staff in the Loans Department, telephone 028 877 40540 and select option 2
- To speak to staff in Credit Control, telephone 028 877 40540 and select option 4
- Lines may be busy, especially on Friday and Saturday. Alternatively you can send an email to info@coalislandcu.com
- By telephone 028 877 40540 and select option 3 (Payments into savings cannot be made via card on the phone. Use your CU account details to do a bank transfer instead.)
- Make an online payment from our website (secure area): go to Make a Payment and follow the instructions. Card payments are capped at £500. You do not need a PIN.
- Apply online clicking here to fill and submit the Online Application Form. You do not need a PIN.
- When Transacting, legislation requires members to have the following up to date: Photographic ID & Address Verification). Members may be asked to provide evidence of Source of Funds.
- Cheques must be made payable to only the name on the member account. Cheques lodged take 8 days to clear.
Have you used our online services?
- View your account balances
- Transfer funds externally to your bank or to pay bills
- Transfer funds internally from your shares to your loan
- Upload ID documents
- Visit our website and click on the Login option on Online Services tab at the top
- Enter your member number, date of birth, click 'continue,' and enter the required digits from your 6-digit This will bring you to the member area.
- Click 'launch online banking' and enter the PIN digits asked for. Now you can access all of the online services we offer.
An app is also available for download.
Membership Benefits
Our online services facilities allow you to:
- Transfer funds externally to your bank or to pay bills
- Transfer funds internally from your shares to your loan
- Upload ID documents
Have external payments such as wages, pension, benefits, EMA, standing orders paid into your CU account
- Over 60 currencies available
- 0% commission
- Pre order conveniently in office or on our website
Life Savings Insurance covers all our eligible members by insuring up to a maximum of £15,000 of savings.
Members pay no individual charge. This payment is payable only on death.
Savings insured are those lodged before you reach age 70, kept intact in your account, and lodged whilst in good health. Additional savings lodged after age 70 and those lodged whilst not in good health are not insured.
Withdrawals of savings after the age of 55, will have an impact in insurance benefits attached to the savings.
We would strongly encourage members over 55 wishing to make withdrawals, to speak to a member of staff about our Savings Secured Loan which will ensure their Life Savings remain protected.
- Eligible savings lodged before age 55 receive a 100% insurance benefit.
- Eligible savings lodged from age 55 to 60 receive a 75% insurance benefit.
- Eligible savings lodged from age 60 to 65 receive a 50% insurance benefit.
- Eligible savings lodged from age 65 to 70 receive a 25% insurance benefit.
Loan Protection Insurance is provided on eligible loans, at no cost to you. This insurance clears your outstanding loan in the event of your death. Ts & Cs apply.
Death Benefit Insurance provides a £2,000 benefit to next of kin to assist with funeral costs in the event of your death. The insurance year runs from 1st January to the 31st December each year. The eligibility requirements are:
- You must have joined the Credit Union before the age of 70. A member joining the Credit Union after age 70 will not be eligible for cover.
- You must always maintain a minimum balance of £20 in your savings (this is subject to review and may increase).
The Beneficiary Nomination is a facility available to all members to name the person(s) to whom the first £20,000 in their Credit Union savings will be transferred to upon death. This can incorporate savings limit of £15,000 and then any applicable insurance.
Any remaining balance on account will then form part of the deceased's estate and can be claimed in accordance with grant of probate. (Relevant legal advice should be sought).
